Is it allowed to help customers write Google reviews?
Ohanvi drafts a review only from what the customer gave: their stars, the answers they tapped and their own words. The customer chooses, edits and posts it from their own Google account. Every customer sees the same Post on Google button whatever they rate, so no rating is kept away from Google.
How do I ask customers for a review on WhatsApp?
Use the flow builder’s “Ask for a Google review after an appointment” starter. It sends your review link on WhatsApp after the visit, to the contact already on record.
What happens when a customer gives a low rating?
They see the same Post on Google button as everyone else. A customer who gives 1–3 stars can also send you a private note, which lands in your Private notes inbox. It sits below the Google button and never replaces it.
Can I manage several branches?
Yes. Each branch gets its own review page, link, QR flyer, daily limits and stats. The Annual Pack is per branch too: ₹1,000 a year for each branch you want unlimited AI drafts on.
Can Ohanvi reply to my Google reviews?
Not yet. Auto-reply is built and switches on once Google approves Ohanvi’s Business Profile access. Until then, reply from your Google Business Profile as usual.